Our Payment & Delivery Policy

Thanks for shopping at Erectmed.We appreciate you support.
If you were not entirely satisfied with your purchase, please contact us at you earliest convivence. We would love to help

General:

All images on our website are a true representation of the products. Quoted Prices are subject to change without notice. All goods remain the property of Erectmed until paid for in full. All stock reserved on your order will be held for a period of 48 hours. Erectmed is strictly a Supplier for personal use of our products and not for resell purchases and as such, and Erectmed reserves the right to confirm or reject misleading member registrations and orders at its own discretion.

Disclaimer:

We in the business Sexual Wellness industry that markets Male Enhancer Products. Such products and the claims made about specific products on or through this site are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your doctor or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with your doctor or a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or if you have or suspect you might have a health problem. Erectmed is not liable for any health problems or adverse reactions that may result from using any of the products described on the site.

DELIVERY:

Checking

At the time of delivery, your order needs to be checked with the courier company and all damages or shortages need to be stated on the courier delivery waybill. Should you choose not to check your order with the courier company upon delivery, claims for breakages or shortages may be forfeited.

Delivery

For deliveries in Gauteng, please allow a minimum of 2-3 business days. For deliveries in other major centres and outlying regions, please allow 3-4 working days.

Shipping to Rural areas can take up to 7day as the courier will make use of 3rd party courier company that services the Rural area’s for deliveries.  

Shipping & Payments

To main centres estimated delivery is around 2 – 3 business days and for outlying areas in around 3 – 4 business days. Please note that if payment was done via credit card the order will be processed and shipped asap, for payments via EFT processing and shipping would be arranged soonest the payment has cleared.

SA Door to Door

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Please allow 2 to 3 working days from confirmation of your order for your delivery to arrive.

We use the Shipping information that you provide on checkout it your shipping details are incorrect or missing information regarding your delivery details we will not take responsibility if there is a delay or lost shipment due to incorrect information provided. Please check and make 100% sure your details are correct.

Undelivered Packages

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order Processing:

Order processing will not begin until we receive a confirmed order and full payment, order could take 3-4 working days for processing due to high demand in products, excluding delivery time.

Refund /  Returns Policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 5 calendar days.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will keep you updated on the status of your refund after we have inspected the item. If your return is approved, we will process a refund to your credit card (or original method of payment). You may choose to receive store credit instead of a refund.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.​ If you receive a refund, the cost of return shipping will be deducted from your refund. (See our Terms & Conditions for more detail on Shipping)

Refund on our Enhancers & Supplements

If more than 30% of your order was consumed you will not qualify for a refund. You need to apply for a refund after 5 days of receiving the product. In the case of an order was damaged you will need to return it to us to enable us to exchange the product also do send as a photo of the damage product on e-mail or WhatsApp.

Payment Options and Pricing.

Erectmed endeavors to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). Erectmed reserves the right to change pricing at any time without prior notice. Should Erectmed reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card or Debit Card  Secure Payment Gateway

We accept MasterCard and Visa credit cards.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT.

You will then have to load Erectmed as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us at order@erectmed.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

Contact Us

For more information about how to order, special order requirements and other payment options, please contact our Support Team on order@erectmed.co.za